Privacy Policy

1. Information We Collect

We collect information to provide, improve, and protect our Service. Categories include:

• Account Information: Name, email address, billing details, and profile preferences.
• Usage Data: Interactions with the AI assistant, feature usage, session duration, and performance logs.
• Content You Provide: Text inputs, documents, queries, and feedback you submit to PerplexilyAI.
• Technical Data: IP address, device type, browser version, and operating system.

2. How We Use Your Information

We use your data to:

• Operate and improve the AI assistant's accuracy and relevance
• Personalize your experience and provide customer support
• Process payments and prevent fraud
• Analyze trends and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. Limited sharing occurs only in these cases:

• Service Providers: Trusted third parties who help with hosting, analytics, and payment processing (under confidentiality agreements).
• Legal Compliance: If required by law, court order, or to protect our rights or users.
• Business Transfers: In case of merger or acquisition, with notice to affected users.

4. Data Retention & Security

We retain your data as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us. We implement industry-standard encryption (TLS 1.3, AES-256) and access controls to protect your information.

5. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. You can also opt out of marketing communications. To exercise rights, email info@perplexilyai.com.

6. Children's Privacy

PerplexilyAI is not directed to children under 16. We do not knowingly collect data from minors. If you believe we have, please contact us to delete it.

7. International Data Transfers

Your data may be processed in the United States or other countries. We ensure appropriate safeguards (Standard Contractual Clauses) for transfers from the EEA or UK.

8. Changes to This Policy

We will notify users of material changes via email or website notice. The "Last updated" date indicates when revisions become effective.